When your staff come to you with complaints about their work furniture, it will be very important to deal with such concerns as quickly as possible. The impact poor furniture can have on employees, both mentally and physically, can be extreme, and failing to respond in the right way could very easily lead to a reduction in both efficiency and morale, whilst potentially even leading to physical problems manifesting themselves and employees needing to take time off or reduce the amount they work as a result.
It will therefore be extremely important to deal with furniture at work problems in the right way, from remedying the issue with the company who may have misrepresented their furniture or sold you items that were dangerous to sourcing new and far more suitable replacements.
First of all, if you have paid next to nothing for furniture at work, you may simply have found that you got exactly what you paid for. In turn, the furniture your employees are using may be a perfect reflection of what was on sale and you may therefore not have a leg to stand on in terms of seeking compensation or refunds.
On the other hand, if the company had suggested that their furniture is of the highest quality and then said furniture failed to live up to any of the promises made or indeed broke after no time at all, you may well be able to make a claim for this. However, before you look at making spurious claims, be sure to talk to the company in question about the issues. Not only may they be extremely sorry for the issue and be keen to reimburse you or supply you with alternatives, but they may also have been dealing with stock through a third party themselves and in turn may not know about the poor quality items you have received. By getting in touch with the company in question you may also end up helping future buyers as the company in question may well listen to your concerns and remedy the issues accordingly.
Should the company be unwilling to help you or simply refuse to get back in touch, there is a furniture ombudsman who will deal with such complaints for you and help to settle any disputes you may have with a given furniture company in the quickest and most effective manner.
It is also worth leaving furniture at work reviews once this process is over to ensure that you can help others avoid the same mistakes you have made when purchasing such items.
During this process you will also wish to look at alternative items of furniture for your workplace. Be sure to learn from past mistakes and always read reviews, not only about specific items but also about companies as a whole to ensure you choose a trusted supplier who will offer high quality furniture that is just right for your own needs. Taking the time to find the right furniture will not only help your employees remain as productive as possible, but it will also help you avoid wasting both time and money in the future.
About the Author – Adam Howes is a freelance writer and therefore knows a thing or two about sitting at a desk all day. He regularly contributes to sites such as Furniture at Work.